Commission & Fee Schedule

1. Overview

This Commission & Fee Schedule describes the commercial economics of every booking on the NannyAndNuzzle platform. It is incorporated by reference into the Master Services Agreement, the Service Provider Agreement, and the Terms of Service. The amounts and rates listed here are the defaults; specific promotional rates, enterprise contracts, or category-specific adjustments are governed by their own addenda.

2. Standard Commission Rates by Category

• Personal Care & Salon: 18% of the Service Fee
• Childcare / Nanny: 15% of the Service Fee
• Pet Sitting & Pet Care: 18% of the Service Fee
• Home Chef & Food Services: 20% of the Service Fee
• Cleaning Services: 20% of the Service Fee
• Handyman / Repair / Installation: 15% of the Service Fee
• TV & Appliance Installation: 15% of the Service Fee
• Driving & Transportation: 20% of the Service Fee

The Service Fee is the gross amount agreed between Customer and Provider, exclusive of sales tax. Commission is calculated on the Service Fee before any Customer-applied promo-code discount, unless that discount is funded by Provider.

3. New Provider Welcome Rate

For the first 30 daysafter a Provider’s first completed Booking, the Platform reduces the standard Commission by 5 percentage points to help new Providers establish reviews and recurring Customers. The reduced rate floor is 5%.

4. Performance-Based Tiers

• Standard tier (default): standard category Commission
• Pro tier (≥ 50 completed bookings, ≥ 4.7 rating): Commission reduced by 2 points
• Elite tier (≥ 200 completed bookings, ≥ 4.85 rating, < 2% complaint rate): Commission reduced by 4 points

Tier status is recalculated on the 1st of each calendar month based on rolling 90-day performance.

5. Payment Processing Fee

A payment processing fee is deducted in addition to Commission, equal to the actual cost passed through by the Platform’s card processor (currently 2.9% + $0.30 per successful charge for U.S. cards). The processing fee is paid by the Customer where shown at checkout; otherwise it is deducted from the Provider Payout.

6. Customer Service Fees

The Platform may charge Customers a booking convenience fee or trust & safety fee. These fees are retained by the Platform and do not reduce Provider earnings.

7. Refunds, Chargebacks & Reversals

• If a refund is issued due to Provider cancellation, no-show, or service failure, the full Service Fee is reversed from the Provider
• If a refund is issued for goodwill at the Platform’s discretion, the cost may be split or absorbed by the Platform
• Chargebacks are debited from the Provider’s earnings ledger; Provider may contest with documentary evidence within 7 days
• The Platform may withhold a reasonable reserve (up to 10% of recent Payouts) against potential chargebacks for high-risk categories

8. Promotions & Discounts

When a Customer redeems a Platform-funded promo code, Commission is calculated on the pre-discount Service Fee and the Provider is paid as if no discount were applied. When a Provider voluntarily offers a discount, Commission is calculated on the discounted amount. Promotion participation is opt-in via the Provider portal.

9. Tips & Gratuities

Tips paid through the Platform are passed through to the Provider at 100% with no Commission deducted; only the payment processing fee applies. Off-Platform tips are not permitted (see Provider Code of Conduct).

10. Withdrawal & Payout Mechanics

• Minimum withdrawal threshold: $20.00
• Standard payout time: 1–3 business days after booking is marked complete and Customer dispute window closes
• Instant payout (where supported): additional 1.5% fee paid to the payment processor
• Failed payouts: a $1 retry fee may be applied to cover bank reversal costs

11. Taxes Excluded

All amounts in this Schedule are exclusive of applicable taxes. Sales tax, where the Platform acts as a marketplace facilitator, is collected from the Customer and remitted directly to the appropriate taxing authority. Income, self-employment, and business taxes are the sole responsibility of the Provider (see Provider Tax Information).

12. Currency & Foreign Exchange

All amounts are expressed in U.S. dollars. Payouts in foreign currency are converted at the prevailing rate of the Platform’s payment processor, less any applicable FX spread (typically 1%).

13. Changes to this Schedule

Commission rates and fees may be revised with at least 30 days’ prior notice through the Provider portal and via email. Existing Bookings already confirmed prior to the change are honored at the rates in effect at the time of the booking.

14. Statements & Disputes

Detailed Payout statements are available in the Provider portal under Earnings. Provider has thirty (30) days from a Payout to dispute the amount; after that period the Payout is final.

15. Contact

Commission and Payout questions: billing@nannyandnuzzle.com