Dispute Resolution & Arbitration Policy

1. Important — Please Read Carefully

This Dispute Resolution & Arbitration Policy (“Policy”) governs how disputes between you and NannyAndNuzzle, Inc. (“Company,” “we”) are resolved. It requires you to resolve most disputes through binding individual arbitration and includes a CLASS ACTION WAIVER and JURY TRIAL WAIVER. This Policy is part of the Terms of Service, the Master Services Agreement, and any other user agreement.

2. Scope of Disputes Covered

“Dispute” means any claim, controversy, or dispute between you and the Company arising out of or relating to:

• The Platform, any service offered through it, or your account
• Any policy, agreement, or document published by the Company
• Marketing, advertising, or communications
• Privacy, data, or security matters (except where preempted by applicable law)
• The interpretation, scope, enforceability, or validity of this Policy itself

3. Exclusions From Arbitration

The following disputes are NOT subject to arbitration:

• Small-claims court actions, provided the claim qualifies and remains in small-claims court (and is not removed or appealed)
• Actions to enforce intellectual property rights (copyright, trademark, trade secret, patent), including injunctive relief
• Claims that, by law, cannot be subject to a pre-dispute arbitration agreement (for example, certain consumer-protection claims in jurisdictions where such waivers are void)
• Claims under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, at the claimant’s election

4. Informal Resolution (Mandatory First Step)

Before initiating arbitration, you and the Company agree to attempt to resolve the Dispute informally for at least sixty (60) days. To begin, send a written Notice of Dispute by email to legal@nannyandnuzzle.comand by certified mail to the Company’s registered agent. The Notice must include:

• Your name, account email, and contact information
• A concise description of the Dispute
• The specific relief you are seeking

5. Binding Individual Arbitration

If the Dispute is not resolved during the informal-resolution period, it shall be resolved by final, binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for consumer Customers) or its Commercial Arbitration Rules (for Providers and business users), each as modified by this Policy.

• One neutral arbitrator selected per AAA rules
• Arbitration is conducted in English
• Hearings are held by videoconference unless both parties agree otherwise, or unless the seat is selected per Section 6
• The arbitrator has exclusive authority to resolve threshold questions of arbitrability, except as provided in Section 8

6. Seat & Venue

The seat of arbitration is Wilmington, Delaware. Any in-person proceeding will, at the claimant’s option, occur in (a) Wilmington, Delaware, or (b) the U.S. county in which the claimant resides.

7. Fees & Costs

Filing, administrative, and arbitrator fees are allocated per AAA rules. For consumer Customers, where AAA’s Consumer Rules apply, the Company will pay the portion of AAA filing and case-management fees that exceeds the fees the claimant would have paid to file in the equivalent court action. Nothing in this Policy waives a party’s right to seek attorneys’ fees and costs where authorized by law or contract.

8. CLASS ACTION WAIVER

You and the Company each agree to bring any Dispute solely in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, mass, or private-attorney-general action. The arbitrator may not consolidate or join claims of more than one person and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable, then the entirety of this Section 5 through 8 is null and void as to that Dispute, and the Dispute will proceed in court — but the remainder of this Policy remains in effect.

9. JURY TRIAL WAIVER

You and the Company each waive the right to a jury trial for any Dispute permitted to proceed in court.

10. Mass Arbitration Procedures

If 25 or more substantially similar arbitration demands are filed against the Company with assistance of the same counsel within 60 days, the AAA’s Mass Arbitration Supplementary Rules will apply, and bellwether procedures may be used to resolve common questions. The deadline to file an individual demand is tolled during any bellwether process.

11. Confidentiality

Except as required by law, the existence and content of any arbitration proceeding shall be kept confidential by the parties, their representatives, and the arbitrator. Public filings, regulatory disclosures, and routine business communications are exempt.

12. Time Limit / Statute of Limitations

Any Dispute must be commenced within one (1) year after the cause of action accrues, except where a longer period is required by applicable consumer-protection law.

13. Opt-Out Right (Customers Only)

Customers may opt out of this arbitration agreement within thirty (30) days of first creating their account by sending a written opt-out notice to legal@nannyandnuzzle.comstating the customer’s name, email, and a clear statement of intent to opt out. Opting out does not affect other provisions of the Terms of Service. Providers cannot opt out of arbitration.

14. Severability

If any provision of this Policy is held unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision is reformed to the minimum extent necessary to make it enforceable, except for the class-action waiver as provided in Section 8.

15. Governing Law

This Policy is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and the laws of the State of Delaware, without regard to its conflict of law principles.

16. Changes

The Company may modify this Policy from time to time. Material changes will be communicated with at least thirty (30) days’ prior notice and will not apply to any Dispute with a Notice already submitted.

17. Contact

Notices of Dispute and opt-out elections: legal@nannyandnuzzle.com