Hold Harmless & Release of Liability

1. Assumption of Risk

By using the NannyAndNuzzle platform (the “Platform”) you (the “User,” whether a Customer or Provider) acknowledge and agree that engagement with in-home services inherently carries risk, including but not limited to bodily injury, illness, exposure to allergens, animal bites or scratches, slip-and-fall accidents, property damage, theft, and emotional distress. The Company is a technology marketplace and does not perform, supervise, or guarantee any service. You voluntarily assume all such risks.

2. Release

To the maximum extent permitted by law, you, on behalf of yourself, your heirs, executors, administrators, successors, and assigns, hereby release, waive, discharge, and covenant not to sue NannyAndNuzzle, Inc., its parents, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and successors (the “Released Parties”) from any and all claims, demands, causes of action, damages, losses, costs, and expenses, including reasonable attorneys’ fees, that arise out of or relate to:

• The conduct, acts, or omissions of any other User (Provider or Customer)
• The condition of any Customer’s residence or premises
• Bodily injury, illness, death, property damage, theft, or emotional harm occurring during or in connection with a Booking
• Disputes between a Provider and a Customer regarding the scope, quality, or outcome of a service
• Inaccurate or incomplete information provided by another User
• Any delay, cancellation, or technological failure affecting a Booking

3. Hold Harmless

You agree to hold the Released Parties harmless from any Losses you may suffer in connection with the use of the Platform, including but not limited to any consequential, incidental, indirect, special, exemplary, or punitive damages, even if the Released Parties have been advised of the possibility of such damages.

4. Limitations Under Applicable Law

Nothing in this release waives any right or remedy that cannot be waived under applicable law. Specifically, this release does not apply to claims arising from the Released Parties’ gross negligence, willful misconduct, or fraud. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, the Released Parties’ liability is limited to the maximum extent permitted by law.

5. Customer-Specific Acknowledgments

Where you are a Customer booking services, you specifically acknowledge:

• You are responsible for disclosing in writing any known hazard on the premises (loose stairs, aggressive pets, mold, lead paint, firearms, etc.)
• You are responsible for the welfare of any minor child, elder, or pet receiving services and for being reachable during the Booking
• You will not require the Provider to perform tasks outside the scope of the agreed Booking, particularly tasks that the Provider is not trained or insured to perform
• You assume the risk of any background check limitation; a clean check is not a guarantee of future conduct

6. Provider-Specific Acknowledgments

Where you are a Provider, you specifically acknowledge:

• You assess the safety of every Booking before entering a premises and may decline or leave a Booking that becomes unsafe
• You are responsible for your own occupational safety, ergonomic posture, and protective equipment
• You carry the insurance required under the Insurance Requirements; you are not insured under any Company policy except where the Company expressly maintains supplemental coverage
• You release the Company from claims based on lost earnings, lost business, or harm to reputation arising from Customer complaints, ratings, or platform enforcement decisions

7. Photo & Likeness Release

If you voluntarily provide photographs or video for use in your Platform profile, marketing campaigns, or testimonials, you grant the Company a non-exclusive, royalty-free, perpetual license to use such images. You waive any claim of right of privacy or publicity relating to such use.

8. Acknowledgment of Independent Counsel

You acknowledge that you have had the opportunity to seek independent legal counsel before agreeing to this Hold Harmless & Release of Liability. You enter this agreement knowingly and voluntarily.

9. Severability

If any provision of this release is held to be unenforceable, the remaining provisions continue in full force and effect. A court may reduce the scope of any unenforceable provision to the maximum extent permitted by law.

10. Governing Law & Venue

This release is governed by the laws of the State of Delaware. Disputes are subject to the Dispute Resolution policy, including binding arbitration and class-action waiver.

11. Survival

The provisions of this release survive any termination of your account or relationship with the Platform and continue to apply to any claim arising from acts or omissions occurring before termination.

12. Contact

Questions about this release: legal@nannyandnuzzle.com