Payment Processing Terms

1. Scope

These Payment Processing Terms describe how funds flow on the NannyAndNuzzle platform — from Customer charge to Provider Payout — and the responsibilities of the Customer, Provider, the Platform, and the third-party payment processor. These terms supplement the Terms of Service, Payment & Refund Policy, and the Master Services Agreement.

2. Payment Processor

The Platform uses one or more third-party payment processors (currently Stripe, Inc.and its affiliates) to charge Customers, hold funds in escrow, and disburse Payouts to Providers. By using the Platform, Customers and Providers consent to the processor’s terms (e.g., the Stripe Services Agreement, the Stripe Connected Account Agreement, and any applicable end-user terms).

3. Customer Charges

• The Service Fee is authorized at the time of booking and captured upon Provider acceptance
• For multi-session bookings, each session may be charged individually as it occurs
• For recurring bookings, the Customer authorizes the saved payment method for subsequent charges until cancelled
• Accepted methods include major credit and debit cards; ACH may be available for selected accounts; certain digital wallets where supported by the processor

4. Escrow & Funds Holding

Captured Customer funds are held by the payment processor in a custodial account segregated from the Platform’s operating funds until the Booking is completed and the Customer dispute window has elapsed. Held funds are not the Platform’s revenue; they are funds in transit on behalf of the Provider.

5. Provider Onboarding (KYC)

Before receiving Payouts, every Provider must complete Know-Your-Customer (KYC) and anti-money-laundering (AML) verification with the payment processor, including providing:

• Legal name and date of birth
• Government-issued identification
• Taxpayer identification number (SSN or EIN)
• Bank account details for ACH payout
• Beneficial-owner information for business accounts

Incomplete KYC will prevent or delay Payouts. The Platform may suspend the Provider’s ability to accept new Bookings until KYC is complete.

6. Payout Schedule

• Standard payout: earnings clear 24–72 hours after the Booking is marked complete and the Customer dispute window closes
• Withdrawal: Provider may withdraw cleared earnings to a verified bank account on a daily, weekly, or monthly cadence
• Minimum withdrawal: $20.00
• Instant payout (where supported): cleared earnings may be withdrawn within minutes for an additional processor fee (currently 1.5%)

7. Holds, Reserves & Risk Management

The Platform and its payment processor may impose temporary holds, rolling reserves, or delayed payouts on a Provider account where there is elevated risk indicia, including:

• High chargeback or dispute ratio
• Sudden change in transaction volume or pattern
• Pending investigation of a Customer complaint or safety incident
• Pending verification of identity, address, or insurance
• Suspected fraud, identity theft, or violation of law

8. Chargebacks & Disputes

• When a Customer files a chargeback, the disputed amount is immediately debited from the Provider’s balance
• Provider has 7 days to upload supporting documentation (photos, messages, completion proof) through the Provider portal
• The Platform submits the evidence to the card network on Provider’s behalf
• Outcomes are determined by the issuing bank; the Platform’s decision is not binding on the bank
• The processor’s chargeback fee (currently $15) may be deducted from Provider earnings when the dispute is lost on the merits

9. Refunds

Customer refunds are processed back to the original payment method per the Payment & Refund Policy. Refunds reverse the original Service Fee and the related Provider Payout. Refund processing times depend on the issuing bank but typically settle within 5–10 business days.

10. Failed Payouts & Returned ACH

If Provider’s bank rejects a Payout (closed account, incorrect routing/account number, frozen account, etc.), the funds return to the Provider balance. A failed-payout fee of $1 per attempt may be deducted to recover the processor’s reversal cost. Provider is responsible for keeping bank details current.

11. Currency, Foreign Exchange & International Payouts

Default currency is U.S. dollars. International payouts (where supported) settle in the local currency of the Provider’s bank account at the processor’s prevailing FX rate, less any applicable FX spread (typically 1%). The Platform does not guarantee any specific FX rate.

12. Tax Reporting & Withholding

Tax reporting and backup-withholding obligations are described in the Provider Tax Information policy. The payment processor may also issue tax forms on behalf of the Platform; in such cases the processor’s data controls and the Platform will reconcile with the processor’s records.

13. Right of Offset

The Platform may offset any amounts owed by Provider (including unpaid Commission, chargeback losses, fraud losses, fines, or refund liabilities) against future Payouts and pending balances. If pending balances are insufficient, the unpaid balance becomes immediately due and payable.

14. Anti-Fraud & Sanctions Compliance

Customers and Providers warrant that they are not located in, or ordinarily resident of, any jurisdiction subject to comprehensive U.S. sanctions and are not on any U.S. government list of restricted persons. Transactions appearing to violate sanctions, AML, or anti-fraud rules will be blocked and reported to the appropriate authorities.

15. Disclaimer Regarding Processor

The Platform is not a bank, money transmitter, or licensed payment institution. All custodial and money-movement functions are performed by the payment processor under its own licenses. The Platform’s liability for processor delays or errors is limited to reasonable assistance in resolving the matter with the processor.

16. Contact

Payment, payout, and KYC questions: billing@nannyandnuzzle.com